Privacy Policy

1. Information We Collect

We collect information that you choose to provide to us and information generated when you use our website and services.

Information you provide

• Name, email address, phone number and country of residence.
• Relocation plans, intended timeline and locations of interest.
• Information about who is moving with you, including children’s ages when you voluntarily provide them.
• Education preferences, relocation support needs and topics you would like help with.
• Additional notes, questions and other information you submit through our forms or communications.
• Information you provide when booking consultations, requesting services, communicating with our team or using client resources.
• Marketing and communication preferences, including whether you consent to receive SMS or other marketing communications.

Information collected automatically

When you visit our website, certain information may be collected automatically, including IP address, browser and device information, pages visited, referring pages, approximate location derived from technical information, and information about how you interact with the site. We may use cookies, pixels and similar technologies for site functionality, analytics, advertising measurement and security.

2. How We Use Information

We may use personal information to:

• Review and respond to relocation inquiries.
• Determine whether our services are an appropriate fit for your relocation plans.
• Provide relocation planning, concierge and support services.
• Schedule and manage consultations and appointments.
• Communicate with you by email, phone or SMS about your inquiry, appointments, services and account.
• Send marketing communications when you have requested or consented to receive them.
• Operate and improve our website, client dashboard and digital services.
• Understand website and advertising performance, including through analytics and advertising technologies.
• Maintain business records, prevent misuse and protect the security of our systems.
• Comply with legal obligations and exercise or defend legal rights.

3. SMS and Phone Communications

If you provide your phone number and consent to SMS communications, we may send messages relating to your inquiry, consultation, services, appointments or other communications you have requested. Where applicable, separate consent may be requested for marketing messages.

Message frequency may vary. Message and data rates may apply depending on your mobile plan. You can opt out of marketing SMS messages by replying STOP. You may also contact us directly to update your communication preferences. Opting out of marketing messages does not prevent us from sending non-marketing messages that are necessary to provide a service you have requested, where permitted by law.

4. Cookies, Pixels and Advertising

We may use cookies, Meta Pixel and similar technologies to understand how visitors use our website, measure advertising performance, improve our website and support marketing campaigns.

These technologies may allow us and our advertising or analytics providers to receive information about your browser, device, website activity and interactions with our pages. Third-party providers operate under their own privacy policies and may use information according to their respective terms.

You can manage certain cookies through your browser settings. Some website functions may not operate as intended if certain technologies are disabled.

5. How We Share Information

We do not sell your personal information in exchange for money. We may disclose information to service providers and other parties when reasonably necessary to operate our business and provide services.

Service providers

Depending on how you interact with us, these may include customer relationship management, form and automation platforms, appointment and calendar services, video-conferencing providers, cloud hosting and database providers, email and SMS providers, analytics providers, advertising platforms, payment processors and other technology providers.

Professional and legal purposes

We may disclose information to professional advisers, government authorities, law enforcement or other parties when required by law, legal process, or when reasonably necessary to protect our rights, users, property or business.

Business transfers

If our business is reorganized, sold, merged, financed or transferred, personal information may be transferred as part of that transaction, subject to applicable law.

6. Service Providers We May Use

Our technology stack may include third-party services such as HighLevel for CRM, forms, automation and communications; Supabase for client-dashboard authentication, data storage and related infrastructure; Zoom for video consultations; Meta Business Tools for advertising measurement; and other providers selected to operate particular parts of our services.

Those providers may process information on our behalf or according to their own terms where they operate independently. We encourage you to review the privacy policies of third-party services you use through our website.

7. Client Dashboard Information

If you receive access to a Thailand Soft Landing client dashboard, we may store account information, relocation planning information, tasks, decisions, notes, documents and other information you choose to place in the dashboard.

Dashboard information is intended to be accessible only to you and authorized members of the Thailand Soft Landing team or service providers acting on our behalf, subject to the permissions and security controls of the systems we use.

8. Children’s Information

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

Parents or guardians may voluntarily provide limited information about children, such as ages or education preferences, when requesting relocation services for their family. We use that information to understand the family’s relocation needs and provide the requested services.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, preventing fraud and complying with legal obligations. Retention periods may vary depending on the type of information and the reason it was collected.

10. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse or disclosure. No internet transmission or electronic storage system can be guaranteed to be completely secure, and we cannot promise absolute security.

11. Your Privacy Choices and Rights

Depending on where you live and the laws that apply to you, you may have rights concerning your personal information, including the right to request access to, correction of, or deletion of certain information; to object to or restrict certain processing; to withdraw consent where processing is based on consent; and to opt out of certain marketing communications or data uses.

To make a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests. We will handle requests in accordance with applicable law and may retain information where permitted or required by law.

If you are a California resident and applicable California privacy law applies to our business, you may have additional rights regarding access, deletion, correction, and certain sales or sharing of personal information. Those rights are subject to applicable legal thresholds and exceptions.

12. International Visitors and Data Transfers

Thailand Softlanding, LLC is currently registered in Arizona, United States. Because our clients may live in Thailand and other countries, personal information may be processed or stored in the United States or other countries where we or our service providers operate.

By using our website or services, you understand that your information may be transferred across borders where permitted by applicable law.

13. Third-Party Links and Services

Our website may contain links to third-party websites, booking tools, social platforms or other services. We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services, technology or legal obligations change. When we make changes, we will update the Effective Date at the top of this page. If a change is material, we may provide additional notice where appropriate or required by law.

15. Contact Us

If you have questions about this Privacy Policy, want to update your information, or want to submit a privacy request, please contact us: