Terms of Service

1. Our Services

Thailand Soft Landing Concierge provides relocation planning, concierge and support services for individuals and families considering or preparing for a move to Thailand.

Our services may include relocation planning, destination research, housing and neighborhood guidance, school and education research, local service coordination, settling-in support, administrative assistance, introductions to third-party providers, planning resources and other concierge services described to you at the time of purchase.

The specific services included in your engagement depend on the package, scope of work or service description provided to you before purchase.

2. Consultations and Relocation Inquiries

Submitting a relocation inquiry does not create a client relationship or guarantee that services will be offered.

We review inquiries and may determine whether our services are appropriate for your circumstances, timeline and requested level of support. A consultation may be offered before services are purchased.

Information submitted through our website should be accurate and complete to the best of your knowledge. We may rely on information you provide when determining how to support your relocation plans.

3. Client Responsibilities

Successful relocation support requires active participation from the client. You are responsible for providing accurate information, making decisions in a timely manner, reviewing materials provided to you and completing actions that remain your responsibility.

You are also responsible for ensuring that documents, applications, identification, financial information and other materials you provide to us are accurate and current.

Delays caused by incomplete information, delayed decisions, unavailable documents, third-party providers or circumstances outside our control may affect the timing of services.

4. Immigration, Legal, Tax and Professional Services

Thailand Soft Landing Concierge provides relocation planning and concierge support. Unless expressly stated otherwise in writing, we do not provide legal, immigration, tax, accounting, medical, financial or other regulated professional advice.

Information we provide about visas, immigration processes, taxes, healthcare, education, housing, business matters or other topics is intended to help you understand your options and prepare questions for the appropriate professionals or authorities.

When appropriate, we may help you identify or communicate with qualified third-party professionals. Any professional services provided by those parties are subject to their own agreements, fees, qualifications and responsibilities.

You remain responsible for obtaining professional advice and making final decisions regarding matters that require licensed or regulated expertise.

5. Third-Party Providers and Introductions

As part of our concierge services, we may research, recommend, coordinate with or introduce you to third-party businesses and service providers.

Third-party providers may include real estate professionals, schools, transportation providers, insurance providers, attorneys, immigration professionals, accountants, healthcare providers, moving companies, contractors, property managers and other local businesses.

Third-party providers operate independently from Thailand Soft Landing unless we expressly state otherwise. Their services, availability, pricing, qualifications, contracts and performance are their responsibility.

You are responsible for reviewing the terms of any third-party provider before engaging them and for entering into any separate agreement directly with that provider.

6. Fees and Payment

Fees for Thailand Soft Landing services are presented to you before purchase or otherwise agreed upon in writing.

Unless otherwise stated, payment is required before services begin. Certain engagements may require a deposit, installment payment or other payment structure as described in the applicable service agreement.

You authorize us or our payment processor to charge the payment method you provide for amounts that you have agreed to pay.

Prices do not include fees charged independently by third-party providers, government agencies, banks, schools, landlords, transportation companies or other organizations unless those costs are expressly included in your service package.

7. Cancellations and Refunds

Cancellation and refund terms may vary depending on the service or package purchased and will be provided to you at the time of purchase or in a separate service agreement.

Because relocation concierge services may involve research, planning, preparation, coordination and time reserved specifically for a client, fees for work already performed may be non-refundable.

If a refund is available under the applicable service terms, approved refunds will generally be returned to the original payment method, subject to the policies of the payment processor.

8. Consultations and Appointments

Consultations are scheduled through our designated booking system. You are responsible for selecting an appointment time that you can attend.

If you need to reschedule, please use the rescheduling options provided with your appointment confirmation whenever available.

Repeated missed appointments, late cancellations or failure to attend may affect your ability to schedule additional consultations or may be subject to the cancellation terms associated with your service.

9. Client Dashboard

If we provide you with access to a Thailand Soft Landing client dashboard, the dashboard may contain relocation plans, tasks, decisions, notes, documents, resources and other information related to your engagement.

You are responsible for maintaining the security of your login credentials and for notifying us if you believe your account has been accessed without authorization.

You agree not to share dashboard credentials with unauthorized individuals or use the dashboard to access information belonging to another client.

We may modify, suspend or discontinue portions of the dashboard when reasonably necessary for maintenance, security, improvements or changes to our services.

10. Documents and Client Materials

You may provide documents and other materials to us for purposes related to your relocation support.

You represent that you have the right to provide those materials to us and authorize us to use them for the purposes for which they were submitted.

You should not upload sensitive information that is not reasonably necessary for the service being provided.

We may retain client materials in accordance with our Privacy Policy, applicable service agreements and our operational retention practices.

11. Communications and SMS

By providing your contact information, you agree that we may communicate with you regarding your inquiry, consultation, services, appointments and other communications you have requested.

Where you have provided the appropriate consent, we may also send marketing communications by email or SMS.

You may opt out of marketing SMS communications by replying STOP or by contacting us directly. Opting out of marketing communications does not prevent us from sending communications necessary to provide services you have requested, where permitted by applicable law.

Message and data rates may apply depending on your mobile provider and plan.

12. Website and Content

The content on our website, including text, graphics, photographs, design elements, logos, branding, guides, resources and other materials, is owned by or licensed to Thailand Soft Landing unless otherwise indicated.

You may view and use our website and materials for your personal relocation planning and evaluation of our services. You may not reproduce, republish, distribute, modify, sell, license, scrape or commercially exploit our content without our prior written permission.

The Thailand Soft Landing name, logo, branding and related marks may not be used without our prior written permission.

13. Information and Availability

Thailand, its laws, regulations, government procedures, transportation systems, housing markets, schools, businesses and other local conditions may change over time.

We make reasonable efforts to provide useful and current information based on the information available to us at the time. However, we cannot guarantee that every piece of information will remain current or that a third party, government agency or service provider will operate according to information previously provided.

Information provided through our website or services should be evaluated in the context of your individual circumstances and, where appropriate, confirmed directly with the relevant authority or professional.

14. No Guarantee of Specific Outcomes

Our services are designed to make the relocation process more organized, informed and manageable. We do not guarantee that a particular visa, housing arrangement, school placement, business outcome, immigration result, rental approval, property transaction, service-provider outcome or other specific result will occur.

Decisions made by government authorities, landlords, schools, employers, banks, healthcare providers, immigration professionals and other independent parties are outside our control.

15. Travel and Relocation Decisions

You are responsible for determining whether Thailand is appropriate for your personal, family, financial, professional and legal circumstances.

You are also responsible for obtaining and maintaining any passport, visa, permit, insurance, license, registration, vaccination or other documentation required for your circumstances.

Thailand Soft Landing may assist with planning and coordination, but does not assume responsibility for your legal right to enter, remain in or conduct activities in Thailand.

16. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, store and share personal information.

By using our services, you acknowledge that you have had an opportunity to review our Privacy Policy.

17. Prohibited Use

You agree not to use our website, dashboard or services to:

• Violate any applicable law or regulation.
• Impersonate another person or misrepresent your identity.
• Gain unauthorized access to another person’s account or information.
• Interfere with the security or operation of our website, systems or services.
• Upload malicious software, harmful code or unauthorized material.
• Copy, scrape or commercially exploit our website or proprietary materials without permission.
• Use our services for fraudulent, deceptive or unlawful purposes.

18. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that the website, dashboard, communications or other digital services will always be uninterrupted, error-free, completely secure or available at all times.

We make no warranties beyond those expressly stated in a written agreement between you and Thailand Soft Landing.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Thailand Soft Landing and its owners, employees, contractors and service providers will not be liable for indirect, incidental, special, consequential or punitive damages arising from or related to your use of our website or services.

This includes, to the extent permitted by law, losses arising from decisions or actions taken by independent third parties, government authorities, landlords, schools, service providers or other organizations outside our control.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

20. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Thailand Softlanding, LLC and its owners, employees, contractors and service providers from claims, liabilities, damages, losses and reasonable expenses arising from your misuse of our website or services, violation of these Terms, violation of applicable law, or infringement of another person’s rights.

21. Suspension or Termination

We may suspend or terminate access to our website, dashboard or services if we reasonably believe that you have violated these Terms, misused our systems, failed to make required payments, engaged in unlawful conduct or otherwise created a risk to our business, clients or service providers.

Termination does not eliminate payment obligations or other provisions that are intended to survive termination.

22. Governing Law

These Terms are governed by the laws of the State of Arizona, United States, without regard to conflict-of-law principles.

Any dispute arising from or relating to these Terms or our services will be handled in accordance with applicable Arizona law and any applicable written service agreement between you and Thailand Soft Landing.

23. Changes to These Terms

We may update these Terms from time to time as our services, technology, business practices or legal obligations change.

When we make changes, we will update the Effective Date at the top of this page. Your continued use of our website or services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

24. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

25. Entire Agreement

These Terms, together with any applicable written service agreement, purchase terms and our Privacy Policy, describe the general agreement governing your use of our website and services.

If a separate written service agreement conflicts with these Terms regarding a specific service, the applicable service agreement will control with respect to that service.

26. Contact Us

If you have questions about these Terms or our services, please contact us: